Why is my robot showing as offline?

Steps

1. It has stopped reporting. A robot shows as online only while Robsy keeps hearing from it — telemetry, a heartbeat or its command connection — and is marked offline within minutes once that stops. Check Last seen on its page.
2. Its reports are refused. The robot must send the device token it was registered with; a missing or wrong token is refused, so the robot never counts as reporting.
3. It has no facility. A robot not assigned to a facility is never put in service, even while it reports: its status stays Offline and Connectivity on its page reads Reporting — not in service. Edit the robot to assign it a facility.
4. Its network cannot reach Robsy. Check the robot's own connection and any firewall between it and the internet.