Delete your Robsy account

Robsy is operated by PairOx Pty Ltd (ABN 82 154 477 728). This page explains how to ask us to delete your Robsy account — in the Robsy app, on the web or by email — what happens next, what we keep and for how long.

Three ways to ask

1. In the Robsy app: open More, then Settings, then Privacy settings, and tap Request account deletion.
2. On the web: sign in at robsy.ai, open Settings, and under Account choose Delete my account.
3. By email: write to support@robsy.ai from the address you sign in with, and say that you want your account deleted.

In the app and on the web, your request is saved as a support ticket and we email it to our support team. If we cannot confirm that the team was told, the screen says so and shows your ticket number: email support@robsy.ai quoting it, so your request is not missed.

You can also make any privacy request, including erasure, to privacy@robsy.ai (Privacy Policy §11).

What happens next

• Whichever way you ask, nothing is deleted until our support team has contacted you to confirm the request, at the email address on your account.
• We verify your identity before acting, and may need additional information to do so. We aim to respond within the timeframes required by applicable law — generally within 30 days (extendable where permitted, e.g., up to 90 days under CCPA/CPRA for complex requests), and 45 days for CCPA/CPRA requests (extendable by a further 45 days with notice) (Privacy Policy §11).
• If your account belongs to a workspace that your employer or another organisation runs, that organisation controls the data inside it, and we refer requests about that data to them (Privacy Policy §1).
• If you own the workspace, tell us whether you want the whole workspace closed. Closing it ends access for everyone in it and ends its subscription; fees already owed up to the closing date stay payable (Terms §15.4).

How long a closed workspace's data is kept

• For 30 days after a workspace is closed, its data can still be exported (DPA §10.2).
• After that, we delete it from our live systems within 30 days, and copies held in backups are deleted as the backups rotate, within 90 days (DPA §10.3).

What we keep

• Your account details, for the life of the account and for a defined period after it is closed, to allow for reactivation, dispute resolution and legal and tax record-keeping; after that they are deleted or de-identified (Privacy Policy §9).
• Billing and transaction records, including invoices, for as long as tax, accounting and financial-record laws require — typically several years (Privacy Policy §9).
• Data the law requires us to keep: we may keep it for as long as the law requires, confidential and used only for that purpose (DPA §10.4).
• Usage and telemetry logs, for a limited operational and security window; then they are deleted or de-identified (Privacy Policy §9).
• Audit log entries, for 13 months from when each is recorded; then they are deleted. A workspace's owner or admin keeps a copy of what the audit log lists by exporting it (Privacy Policy §9).
• Support communications, including your deletion request, for as long as we need them to support you and keep a service history (Privacy Policy §9).
• Data we have de-identified, only in aggregated or anonymised form (Privacy Policy §9).

More detail

Read our Privacy Policy and Data Processing Addendum, or write to privacy@robsy.ai.